Keep your finger on the pulse of customer interactions
Actionable Insight
In today's highly competitive and regulated business environment, a company's customer/prospect communication is one of its most valuable assets. But without the ability to easily capture, analyze and make sense of this information, it can also be one of its most overwhelming.
Adding to the information overload, companies must account for a geographically diverse workforce, including multi-national, branch, home office and even mobile personnel, in order to gain an accurate perspective on sales performance outside the traditional contact center.
Core Voice™ is Gryphon's comprehensive recording, compliance and sales productivity solution that delivers enterprise-wide capture of voice conversations with analytics on demand, in the cloud. The result is better sales and marketing productivity, unparalleled control and insight, turnkey compliance and codified quality assurance.
Any Phone. Anywhere
No longer is call recording restricted to contact centers. Gryphon's Core Voice™ call recording solution is available for any company agent making or receiving calls to and from customers or prospects on any phone associated with a business. This coverage includes wireline at HQ or branch offices, home offices or VoiP services. Even mobile phone interactions can be captured and analyzed in real time. Core Voice is available as a stand-alone solution or integrated with existing CRM systems.
On Demand and Cloud-Based
As with all Gryphon Core solutions, Core Voice™ is a subscription service and avoids any investment in hardware and software. It also eliminates costly administration and engineering resources. Companies can take advantage of a carrier-class offering without the risk, capital expense and ongoing management costs associated with in-house solutions.
Measurement Tools
Core Voice™ is the solution for advanced monitoring, analysis, recording and archiving of sensitive sales and marketing interactions, which helps to keep those interactions in line with governance policies and systematically identifies compromises to data privacy or legal regulations. It is also a powerful tool to improve sales and service agent productivity, reinforce desired behavior, ensure quality and elevate operational performance.
- Record outbound and inbound traffic for any designated phone number
- Searchable audio and speech-to-text functionality
- Call recording that captures consent
Intelligent Analytics
Unprecedented searching technology allows Core Voice to cognitively understand and interpret information based on relationships, similarities and patterns, rather than simply identifying phonetic or keyword markers.
- Automatically aggregates information from a number of interaction sources
- Displays information by clusters, trends over time, script adherence and hot topics
Emotion Alerts
Emotion-sensing technology can trigger alerts whenever a voice indicates irritation, anger or happiness, in order to monitor appropriate user response.
Dynamic Lead Generation
In-call disposition keys allow Core Voice users to flag specific words or circumstances during the call that a company can use for targeted follow-up.
- 100% guaranteed contact compliance
- Oversight for home-based and geographically dispersed teams